Customer Service Management System (CSMS) : : DPDC
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Customer Service Management System (CSMS)
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Misc. Bill
21161
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Approval of Misc Bill
Report of Approved Misc. Bill
Reports
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Outgoing Service List
Short Ledger (Bill Ledger)
Short Ledger (Payment Ledger)
Misc. Bill Ledger
Vending Information
Customer Info Search Using Meter No (Post-Paid)
Customer Info Search Using Meter No (Pre-Paid)
Customer Info Search Using Old Customer Number
Customer Wise Uploaded Document
Type Wise Apps Service Report
NOCS Wise Ranking Report (Detail)
NOCS Wise Ranking Report (Summary)
Zone Wise Ranking Report
MD Office Monitoring Report
Customer Feedback Report
Sup/Panel Bill Monitoring Report
Sup/Panel Bill FY Wise Summary Report
Meter Seal Report
Customer Complain List for QCM
Virtual Communication Sechdule
Others
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UVS Token Call
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Shutdown Entry
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Welcome : (),
Total LogIn : times
Nocs :
Today LogIn : times
LogIn As :
Last LogIn :
Counter :
Status :
Customer Details
|
Short Ledger
|
Vending
|
Send SMS
GIS Information
Customers Detail Information
×
Token
:
Mobile
:
Nocs
:
Services
:
Customer No
:
Feeder
:
Customer Name
:
Meter No
:
Type
:
Sanction Load
:
Book
:
Tariff
:
Address
:
Customers Bill Information
×
Bill Month
Bill Amount
Due Date
Last Six Month Billing & Payment Information
Bill Month
Opening Reading
Closing Reading
Advanced
Current Principal
Current Vat
Current Total
Total Paid
Paid Bank
Paid Branch
Paid Date
Customers Payment Information
×
Bill Month
Paid Amount
Payment Status
Last Six Month Payment Information
Bill Month
Paid Amount
Payment Status
New Service Entry
Service Type
*
:
<-- Select Type -->
Others
Operational
Commercial
Service/Complain
*
:
<-- Select Service -->
Mobile Number
*
:
Customer No
:
NOCS Name
*
:
<-- Select NOCS Name -->
-->
Adabor
-->
Azimpur
-->
Banglabazar
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Bangshal
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Banosree
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Bashabo
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CE,Central
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CE,Nouth
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CE,South
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Call Center
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Chief Engineer, Development
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Chief Engineer, Grid
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Company Secretariat
-->
DGM (F) Int. Audit, Cont. & Comp.
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DGM (F), Govt. & Rev. Audit
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DGM (F), Regulatory Affairs
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DGM (HR), Employee Management (Admin.)
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DGM (ICT), Development
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DGM (ICT), Revenue
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DGM (ICT), Revenue
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Demra
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Dhanmondi
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ED (Admin & HR)
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ED , Finance
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ED , Operations
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ED, Engineering
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ED, ICT & Procurement
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Executive Engineer, Design, Policy, Std. & Documents
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Executive Engineer, Distribution Planning, Central
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Executive Engineer, Distribution Planning, North
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Executive Engineer, Distribution Planning, South
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Executive Engineer, Grid (North) -1
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Executive Engineer, Grid (North) -2
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Executive Engineer, Grid (South) -1
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Executive Engineer, Grid (South) -2
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Fatullah
-->
Jigatola
-->
Jurain
-->
Kakrail
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Kamrangirchar
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Kazla
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Khilgaon
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Lalbag
-->
MCC
-->
Managing Director
-->
Maniknagar
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Matuail
-->
Moghbazar
-->
Motijheel
-->
Mugdapara
-->
N.Gonj (East)
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N.Gonj (West)
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Narinda
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Paribag
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Postogola
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Rajarbag
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Ramna
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SE, Metering
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SE,Azimpur
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SE,Banglabazar
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SE,Bashaboo
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SE,Demra
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SE,Dhanmondi
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SE,Fatulla
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SE,Kazla
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SE,Lalbag
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SE,Mogbazar
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SE,Motijheel
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SE,Narayangonj
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SE,Narinda
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SE,Postogola
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SE,Ramna
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SE,Satmosjid
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SE,Shamoli
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SE,Shyampur
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SE,Tejgaon
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Satmasjid
-->
Shere b.nagar
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Shyamoli
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Shyampur
-->
Siddirgonj
-->
Store Management, Revenue
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Superintending Engineer, Design
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Superintending Engineer, Distribution Planning
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Superintending Engineer, S.C & SCADA
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Superintending Engineer, System Protection
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Superintending Engineer, Tariff & Energy Audit
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Swamibag
-->
System Planing
-->
Sytalakhya
-->
Tejgaon
-->
XEN, Metering (Central)
-->
XEN, Metering (North)
-->
XEN, Metering (South)
Complainer Name
:
Complainer Address
:
Complain Media
:
Service Media
কন্ট্রোল রুম (Control Room)
এনওসিএস (NOCS)
কল সেন্টার (Call Center)
ইমেইল (Email)
সামাজিক মাধ্যম (Social Media)
মন্ত্রণালয় (Ministry)
এএমআই (AMI)
Complain Type
:
Select Category
ব্যক্তিগত (Personal)
সমষ্টিগত (Colllection)
Problem Description
:
এই সার্ভিসটা যদি অভিযোগ হয়ে থাকে তাহলে বক্সটিতে টিক দিন এবং পূর্বের টোকেন নাম্বার প্রদান করুন
:
Send Sms to Control Room (if any control is out of netwrok)
:
Save
Previous Complain History (Last 3)
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